Shipping policy

SHIPPING POLICY

DELIVERY AREA

Velzorah currently delivers to eligible addresses across the United Arab Emirates.

FREE UAE DELIVERY

We provide free standard delivery on all orders across the UAE. No standard delivery charge will be added at checkout.

DELIVERY TIME

Orders are normally delivered within 2 to 4 business days after order confirmation.

Business days do not include weekends or UAE public holidays. Delivery times are estimates and may occasionally be affected by courier operations, customer availability, weather, public holidays or circumstances beyond our reasonable control.

ORDER CONFIRMATION

We may contact you by telephone, WhatsApp or email to verify your order and delivery details before dispatch.

Providing an incorrect or unreachable telephone number may delay or prevent order confirmation and delivery.

CASH ON DELIVERY

Cash on Delivery is available for eligible orders across the UAE. Please ensure that someone is available at the provided address to receive the order and make the required payment.

DELIVERY INFORMATION

Customers are responsible for providing:

• Full recipient name
• Complete delivery address
• Emirate and area
• Apartment, villa or office details
• A working UAE telephone number

Velzorah is not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible delivery information provided by the customer.

DELIVERY ATTEMPTS

The courier may contact you before delivery. If the customer is unavailable, provides an incorrect address or cannot be contacted, delivery may be delayed or unsuccessful.

Repeatedly refusing confirmed Cash on Delivery orders may affect the customer’s eligibility to place future orders.

ORDER TRACKING

Where tracking is available, tracking details may be provided through email, SMS, WhatsApp or the order-status page.

Tracking information may take some time to update after an order has been dispatched.

DELIVERY DELAYS

Although most orders arrive within 2 to 4 business days, occasional delays may occur because of:

• UAE public holidays
• Severe weather or road conditions
• Courier operational delays
• Incorrect or incomplete customer information
• High-demand periods
• Events outside our reasonable control

If your order is significantly delayed, contact us so that we can investigate the shipment.

DAMAGED, LOST OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order is damaged, incomplete, incorrect or appears to have been lost during delivery, contact us as soon as possible at velzorahofficial@gmail.com.

Please include your order number and clear photographs or videos of the item, packaging and shipping label where applicable.

CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellation after the order has been confirmed, processed or dispatched.

CONTACT US

For shipping or delivery questions, contact:

Velzorah
Phone: +971 55 506 9204
Email: velzorahofficial@gmail.com
Website: https://velzorah.com